IPeeTV Refund Policy

Last updated: 26 October 2026

This page sets out when you can get a refund on an IPeeTV subscription. IPeeTV's refund policy reads, in full:

If your line fails to activate within 24 hours of purchase and our support team can't resolve it, you're entitled to a full refund. Refunds are not available once a subscription has been actively used beyond the first 48 hours, except in cases of a confirmed service-side fault.

What this means in practice

• Your line doesn't work at all. If your line hasn't activated within 24 hours of purchase and our support team can't fix it, you get a full refund.
• You've been using it for more than 48 hours. Once a subscription has been actively used beyond the first 48 hours, refunds aren't available, unless there is a confirmed fault on IPeeTV's side.
• A confirmed service-side fault. If the problem is confirmed to be on IPeeTV's side rather than your device, player app or internet connection, a refund remains possible after 48 hours.

Suspended lines

Lines suspended for breaking our terms of service (for example, sharing an account beyond its connections or reselling access) may be suspended without a refund.

Before you order

The best way to avoid a disappointing purchase is to test first: ask our team for a free trial line and check channel quality on your own device and connection. Plans don't renew automatically, so you're never charged again without ordering.

How to ask for a refund

Message our team on WhatsApp from our contact page with the email you ordered with, your device type and a short description of the problem. Our team will check your line with you first, since most activation issues can be fixed in the chat.